Why does it still get to me

E and BJ have been with us for over 12.5.yrs, adopted 11.yrs.  So how come this am when I speak to a (really really , annoying and or stupid) booking clerk about needing to cancel some dental appointments at the dental hospital for EJ, this woman asks me if EJ was ever known by such and such a name (bm's surname) and after I say yes over 13 yrs ago, then says (sniggering) oh and what about such and such a name (bf surname name)  So I say he is adopted.  His NHS number and health files were merged after adoption as we live in the same health authority area that he was born in - so we made very very sure that , for example, a cleaner looking at a pile of notes would not see their birth name crossed out and ours instead over 10 yrs ago.

I asked to be put thropugh to the consultants  sec and was told she would take my number and ask the sec to ring me  but I needed to tell her why I wanted to change the appointments first -  lots of huffing and puffing later (on my part) i give as little info as possible  but said that  unfortunetly, things are going to get a bit busy in the jellies household over the next few months and  that will mean we will need to change his treatment.  Give her my number -  WHY : when she has the details on her effing screen.  Afraid to say  I lost it then when she asked `and you are?`  Give my name `are you a relative?'  I rather loudly and hysterically told her `I am EJ's mother` - she started giggling like a school girl telling me not to get stroppy and that she was......... thats as far as the phonecall went -  I burst into tears and put the phone down .  So now some 5 hours later, having just done week 3 of my mindfulness course , having typed this post and reread it -  I am still very very cross. So I am now going to phone the manager of the medical records dept/ manager of the clerical staff to pass on my disdain.  Oh -  and no phone call from consultants sec -  whats the bet she took umberance and did not pass on the message.

Jellies